HDFC Securities Online Trading Platform - Facing Various Issues
Please add another pt (vi) too to my query : vi. Does your trading platform have a market watch type of screen where you can set up your tracking list & see linewise teh best bid/ ask price/qty, total/bid/ask qty, total traded qty. High/Low of the day etc ?
Thanks,
ZeeNut
On Sep 13, 2:49 pm, “Bosco Menezes” wrote: > I do my trades through my broker & my HDFC Securities online trading > account. > > But i find that the online platform provided by HDFC is quite rudimentary = & > places it’s users at a disadvantage vis-a-vis others. > > The issues that I am facing with HDFC Securities on-line trading account a= re > as follows : > > (a) Not being able to see the best 5 buy/sell quotes & not being able to s= ee > the total buy / total sell quantity for various scrips on BSE (particularl= y > non-index scrips like Magma Leasing, Saboo Sodium etc), which is crucial > information for making any buy/sell decision. See attached screenshot & se= e > the table on the left showing Magma Leasing quotes on BSE - only best buy = & > sell is shown, and note that no total buy/sell qty is shown. > > I had complained about this earlier to HDFCSec, in response to which they > had replied that “for certain scrips, the broadcast from BSE was limited t= o > the first best buy/sell rate”. > > However i find that for the same scrips where HDFCSec is unable to provide > these best 5 BSE quotes in the online trading suite, other online trading > service providers are able to do so !! > > I got the proof of this in the form of screenshot’s from a friend who was > using Geojit’s platform & I have complained again to HDFC Securities, > attaching the screenshots. > > Obviously a user of HDFC Securities online platform is put at a substantia= l > disadvantage vis-=E0-vis most other investors & for all that, he actually > pays a higher brokerage !! > > (b) Lack of a single screen “MarketWatch” option to track multiple scrips. > One can only see the information of one scrip at a time, that too in the > quotes screen. > > I had complained about this too earlier to HDFCSec, in response to which > they had replied that the same was “under development stage” & that they > would keep me informed as & when it was implemented. > > Almost 9 months have passed since, and i still do not see the same in my > options, nor has HDFCSec updated me on anything. > > I have noticed that most other online trading platforms like MOST, Geogit > etc provide this sort of a screen . I have once again complained to HDFC > Securities, attaching a screenshot of the screen in Geojit & asking for an > explanation. > > (c) For NSE quotes, i find that the refresh is often delayed (even inspite > of clearing cache etc) - not sure if it is only for non-index scrips or > what, as my universe of stocks are the mid/small-caps. For example i may s= ee > a best buy for 100 shares of “A” at (say) 200 bucks & my Sell order is > pending at 205 bucks, but when i change my order & try to sell the same at > 200, it often does not executed, the order is visible as pending in my ord= er > book at 200 bucks, but the quotes screen still shows a best buy of 200 buc= ks > & my earlier ask at 205 bucks. After a minute or so of constant refreshes, > suddenly the screen refreshes & i find the best buy is now (say) 199 & my > sell is at 200. Obviously i could have sold at 195 if my screen had only > shown me the correct information in real time. This problem often causes m= e > to miss out on execution of my trades at optimum rates, because of the tim= e > lost. > > Luckily i do most of my trading on BSE, where i have not noticed this issu= e > thus far. I had intimated my HDFCSec RM about this but nothing was done > about that either, in any case I have not traded much on NSE in the last f= ew > months. > > (d) In addition, i have the usual problem of non-receipt of bills - the > bills are often returned by the courier if no one is at home - they say th= at > they are not authorised by HDFC to “drop” the same in the house - this wou= ld > surely cause a lot of problems for working couples - in my case this has > become less problematic now that i am at home most of the time, but it sti= ll > happens. The bills can be printed from the website also, though. > > However, there ARE a couple of good points regarding the account which i > must also reproduce, to be even-handed : > > 1. Seamless Integration b/w the trading account & the bank/demat > accounts. So if one buys or sells shares, the transaction happens very > smoothly - *there is no need to put a HOLD on the money or the shares well > in advance *. Just an extra pop-up comes up when you place the order to do > the hold, which only involves an extra button-click, and hence no extra ti= me > is wasted. This is very helpful if one wants to act on news & hence needs = to > put in a trade in seconds. Once the trade is done, the shares are either > debited/credited to the demat account & likewise the money is either > credited/debited to the bank account on the afternoon/evening of the T+2 > settlement date, automatically. > > 2. The moment one does a buy or sell, one is allowed to do the rever= se > in part or in full anytime thereafter, not just on the same day. If one ha= s > bought some shares, one can sell the same on the same day, the next day or > even on the settlement day, without the shares having beem credited to the > account - how HDFCSec handles a short delivery in such a case i am not sur= e. > Similarly, if one has sold some shares, one can buy shares of an equivalen= t > value immediately & anytime thereafter, even before the funds are credited > to the bank account. > > I would request members who are users of HDFC Securities to let me know i= f > they too have complained regarding the above, if so give me the complaint > numbers so that i can consolidate & take up the issue with them. > > I would especially request members (non HDFCSec users) to let me know > regarding the following points with respect to the online trading platform= s > being used by them (please mention which platform you are using) : > > i. Integration b/w the trading account & the bank/demat accounts - how > seamless is the integration - does it work the way I have described above = in > pt 1 above ? > > ii. Can you sell/buy shares immediately after you have bought/sold the sam= e, > and can you do so any day thereafter, even before the settlement happens > (sort of BTST) , as described by me in pt 2 above ? > > iii. Does your platform show you best 5 buy & sell orders on BSE even for > smaller scrips like Magma Leasing, Saboo Sodium etc ? And Total Buy/Sell Q= ty > too, in all cases ? > > iv. Does your platform allow you to buy Z-group shares that are in demat ? > > v. What is the delivery brokerage charged to you ? > > I look forward to receiving your replies to my above queries, and any > additional information regarding good/bad points about your respective > online trading platforms. > > Regds, > > ZeeNut > > ScreenHunter_02 Sep. 13 15.01.jpg > 201KViewDownload




